Course Overview
Conflict is a natural part of working with others. But when handled with care and confidence, it can become a catalyst for collaboration and growth.
In this course, you’ll explore practical tools for resolving conflict in professional environments. Learn how to identify the causes of conflict, reduce resistance to resolution, navigate challenging relationships, and apply proven frameworks for effective communication and action.
In this course, you’ll explore practical tools for resolving conflict in professional environments. Learn how to identify the causes of conflict, reduce resistance to resolution, navigate challenging relationships, and apply proven frameworks for effective communication and action.
What You'll Learn
Understand what conflict is and why it happens
Gain foundational knowledge about conflict and the common causes that lead to workplace tension.
Identify the sources and stages of workplace conflict
Explore where conflict emerges in teams and how it typically evolves through predictable phases.
Apply the CALM model to resolve conflict
Outstanding features for highly customizable Courses, Units, Lessons, and Quizzes
Minimize resistance to conflict resolution
Discover techniques for reducing defensiveness and encouraging collaboration during difficult conversations.
Manage high-maintenance workplace relationships
Learn strategies to address challenging personalities while maintaining professionalism and personal boundaries.
Follow proven principles for resolution
Apply a set of guiding rules that promote healthy communication and long-term conflict prevention.
Designed for Your Growth
Whether you lead a team or collaborate within one, Managing Conflict helps you build the confidence and skills to handle tough conversations with intention and respect. Course features include: